A NEWS RELEASE FROM MILITARY.COM

UNCOVERED: VA adopted inappropriate scheduling practices called “Gaming Strategies” to improve access measure scores!!!

Legion Reports on VA’s Smoking Gun

The American Legion reports that a Department of Veterans Affairs memorandum written four years ago warned that “inappropriate scheduling practices” were being used at some VA medical facilities “in order to improve scores on assorted access measures.” These practices were sometimes referred to as “gaming strategies.” The document, dated April 26, 2010, was written by William Schoenhard, who then served as VA’s deputy under secretary for health operations and management. The nine-page memo lists several specific scheduling practices to avoid.
Click here to view the nine-page memo on the American Legion website.

 

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